Field Service Technician
ABOUT CHEMSTAR WATER
Founded in 1999, Chemstar WATER has become a leader in the industrial water treatment sector, renowned for our innovative approach, exceptional service, and commitment to sustainability. We serve a wide array of industries, including data centers, industrial facilities, power plants, healthcare, government, and food and beverage manufacturers. Our mission is to safeguard our clients’ assets, optimize water and energy usage, and ensure the highest standards of health and safety.
Chemstar WATER was honored as one of the Top Workplaces by the Baltimore Sun in 2021.
OUR VISION
At Chemstar WATER, we envision a world where every drop of water is treated with care and respect. We aspire to be the most customer-focused water treatment company globally, fostering a harmonious balance among our customers, employees, and the environment. Our mission is to create a ripple of positive change, dedicating 1% of our profits and 1% of our employees’ time to enriching our local communities.
CAREER PATH
Every employee at Chemstar WATER plays a crucial role in our mission. We offer abundant opportunities for growth, whether you’re advancing from an individual contributor to a managerial role, transitioning from technical tasks to customer-facing responsibilities, or becoming a subject matter expert. Our leadership is dedicated to nurturing talent and ensuring every team member can excel in the field of water treatment.
POSITION OVERVIEW
The Field Service Technician is responsible for maintaining and optimizing customer water treatment equipment and systems, including potable systems, cooling systems, boilers, cooling towers, direct evaporative cooling equipment, and heat exchange systems. This role is vital in ensuring water quality and equipment uptime at client facilities. As a face of Chemstar WATER to our customers, the Field Service Technician plays a key role in delivering outstanding service. The successful candidate will leverage their water treatment knowledge to conduct testing, analysis, and consultation, working closely with our Technical and Commercial teams to consistently exceed customer expectations.
KEY RESPONSIBILITIES
- Scope of Work Compliance: Thoroughly understand and execute the scope of work for each customer, ensuring full adherence to contracted requirements.
- Proactive Planning: Plan all aspects of customer visits proactively, including required PPE, spare parts, site access, and any special requirements.
- Water Testing & Documentation: Collect and analyze water samples, record all results in the Chemstar-online reports app, and adjust chemical feed rates as necessary. Document all corrective actions and recommendations.
- Customer Relations: Build and maintain strong relationships with customers at all levels — from operations staff to decision-makers — by delivering comprehensive visit summaries, identifying improvement opportunities, and driving business growth.
- Safety Compliance: Adhere to all safety protocols at company and customer sites at all times.
- Equipment Maintenance: Maintain, validate, calibrate, and clean water treatment equipment during visits, including pumps, chemical tanks, controllers, boilers, cooling towers, ROs, clarifiers, raw water, and wastewater equipment.
- Inventory Management: Manage and optimize chemical inventory at customer sites, minimizing delivery frequency and coordinating reorders as needed.
- Housekeeping: Maintain high standards of cleanliness and organization at Chemstar WATER and customer locations.
- Service Flexibility: Support other Service Technicians across customer accounts as needed, maintaining flexibility in schedule and coverage.
- Accurate Reporting: Maintain detailed service logs and records to support accurate and timely customer billing.
- Scope Awareness: Identify when work falls outside the contracted scope and communicate accordingly to ensure proper billing.
- Equipment Installation: Partner with the Operations department to perform water treatment equipment installation duties as needed.
KEY PERFORMANCE INDICATORS
- Complete 100% of contracted services at the required frequency (daily, weekly, monthly). Log outstanding items and close within 5 business days.
- Submit all service and lab reports within 24 hours of service completion, free of errors.
- Communicate any missed service due dates at least 48 hours in advance.
- Respond to all work communications (email, Teams) within one business day.
- Maintain company vehicle in clean, professional condition at all times.
- Keep digital calendar up-to-date and accurate to reflect your actual work schedule.
- Ensure 90% or more of customer visits are completed during normal business hours.
- Maintain schedule and execution for Legionella, coupon programs, and other non-report deliverables.
- Establish and sustain strong relationships with key contacts at all designated customer sites.
- Uphold Chemstar WATER’s brand image and EHS standards at all customer locations.
JOB REQUIREMENTS
- 2-year industrial/technical degree or 3+ years of water treatment or field service experience.
- Strong ability to navigate ambiguous situations and develop practical solutions.
- Demonstrated willingness to learn and adapt, with openness to coaching and feedback.
- Basic plumbing and electrical skills, or willingness to develop them.
- Exceptional written and verbal communication skills with strong relationship-building capabilities.
- Ability to lift up to 50 lbs., work in hot environments, and access rooftops via ladder.
- Valid driver’s license and U.S. work authorization required.
CULTURE FIT
- Safety First — Commitment to safe work practices in all environments.
- Customer Care — Genuine concern for customer and company well-being.
- Accountability — High integrity in fulfilling commitments and owning outcomes.
- Attention to Detail — Meticulous approach to testing, documentation, and reporting.
- Principled Decision-Making — Guided by strong ethical standards.
- Excellence in Service — Dedicated to delivering top-tier results for every customer.
- Team Mission — Committed to the collective success of Chemstar WATER.
BENEFITS
- Comprehensive medical, vision, and dental coverage — company covers 90–100% of employee premium.
- Long-term and short-term disability insurance.
- 401(k) plan with company matching up to 5% (3-month waiting period).
- Unlimited paid time off (PTO) with manager approval.
- Company vehicle provided; mileage reimbursement until vehicle is issued.
- Commission plan for eligible growth activities.