Operations Engineer

About ThreatSpike Labs

At ThreatSpike Labs, we believe that every company, no matter its size, should have access to world-class cybersecurity. Our mission is to redefine how security is delivered, making it effortless, effective, and scalable—without the usual barriers of budget, expertise, or team size.

Our end-to-end, fully managed security platform is changing the way businesses protect themselves. With rapid deployment in just a few hours, our software-defined security solution continuously monitors network activity, proactively identifies threats, and provides real-time protection—all backed by a team of world-class analysts and penetration testers. Unlike traditional models, our flexible per-seat licensing means businesses can scale security as they grow, without being constrained by budget cycles.

ThreatSpike is growing fast, and this is a rare opportunity to join at a pivotal moment. We look for high-potential individuals who want to push themselves, take ownership, and make a real impact. If you're ambitious, thrive in fast-moving environments, and want to be part of a company where your work directly fuels growth, this is the place for you.

The Role

Your mission as an Operations Engineer is to be a hands-on technical problem solver who

takes complete ownership of security & IT challenges from detection to resolution. By

combining a security-first mindset with practical engineering skills, you'll help deliver

cutting-edge solutions that redefine industry standards for IT and security services.

• 1st/2nd Line Support - Solve a high variation of tasks across IT & security in different environments across different systems. Communicate with customers to effectively solve problems.

• Security Analyst - Triage and respond to security incidents raised from ThreatSpike SOC. Advise customers’ internal teams on remediation actions. Execute remediation actions when required.

• Product Engineer - Build strong knowledge of ThreatSpike’s software. Follow strategic roadmaps to improve customers’ IT & security posture. Configure bespoke controls to satisfy customer requirements.

• Account Manager - Regularly meet with clients of various sizes on catch-ups and service reviews. Discuss their security concerns and guide them down our security & IT roadmap.

• Pre-Sales Engineer - Assist our sales team in giving demos and running POCs of the Blue & Black services to prospective clients.

• Project Manager - Manage and deliver a range of ad hoc security and IT projects, engaging a range of different stakeholders (internal and external).

First 3 Months: 

• Master support for ThreatSpike Wire Agent software to independently assist clients with complex issues.
• Gain hands-on experience as a security analyst in our SOC, understanding detection, response, and remediation processes.
• Confidently design and implement critical security controls for clients via ThreatSpike Wire.
• Begin to manage client accounts, guiding them through security & IT roadmaps and addressing their concerns.

After 12 Months: 

• Gain full expertise in implementing and troubleshooting the most complex security controls.
• Lead service reviews for large clients, confidently presenting security insights to senior stakeholders and advising them on mitigation strategies.
• Collaborate with the sales team to conduct pre-sales demos and POCs for prospective clients, explaining how ThreatSpike's Blue & Black services meet their security needs.
• Manage ad-hoc large-scale security and IT projects.
• Mentor junior team members, providing guidance and insights to help them grow in their roles.

About You

• A 1st class degree in Computer Science, Cyber Security, Engineering, Mathematics, or Physics.
• Hands-on experience – Whether it’s building homelabs, working on open-source projects, or supporting real-world environments, you’ve got experience to back up your knowledge.
• Deep technical understanding – Operating systems, networking, security protocols, scripting, and cloud infrastructure.
• Excellent problem-solving skills.
• An unstoppable attitude – Passion, determination, ambition and the drive to be the best you can be.
• Curiosity and self-learning.

Why Join ThreatSpike?

• Work with the best — Our team has experience in banking, consulting, high-tech, and cybersecurity.
• Learn at a ridiculous pace — We’ll provide training and support for professional certifications to ensure your growth.
• Present at industry conferences — We’ll help you become a recognized expert in IT and security.
• Make an impact — Join a team that’s on the cutting edge of IT and security, where your work directly influences industry standards.

Company benefits:

• Support for professional growth - we encourage continuous learning through both company-provided training, and self-driven education - including financial, for professional certification attainment.
• Competitive remuneration – Regular salary reviews, performance-based incentives, and long-term incentives.
• Fully remote role – Work from anywhere with occasional team meet-ups and events.
• Flexible work culture – We value work-life balance and give you the autonomy to manage your schedule.
• Inclusive & innovative team – Join a forward-thinking company where diverse perspectives and ideas are valued.